General Inquiries
What is Velura Stays?
Velura Stays is a modern short-stay management company offering stylish serviced apartments designed for comfort, convenience, and a touch of luxury. Whether you’re visiting for business or leisure, we create spaces that feel like home while providing the flexibility and ease of a short-term rental.
What makes Velura different from other rentals?
At Velura Stays, we combine the comfort of a home with the quality of a boutique hotel. Every property is thoughtfully designed, fully furnished, and equipped with modern amenities. Unlike traditional rentals, we focus on curated experiences, attentive service, and beautifully refurbished spaces tailored for today’s traveler.
Are your properties luxury or budget?
Our apartments are positioned as affordable luxury, designed to feel high-end while still being accessible. We focus on delivering exceptional value by offering premium finishes, modern interiors, and convenient locations without the excessive price tag.
Availability & Booking
How do I book a stay?
You can book directly through our website by selecting your desired property, dates, and completing the reservation form.
Are your properties currently available?
Our properties are currently being refurbished. Once the updates are complete, availability will be shown in real time on our website, so you’ll always see the most up-to-date dates when browsing.
Can I book directly on the website?
Yes, direct booking through our website is the easiest way and often gives you the best rates.
Can I book through Airbnb/Booking.com too?
Yes, our properties are also listed on Airbnb and Booking.com if you prefer those platforms but booking directly with us gives you access to the best rates.
How far in advance can I book?
Bookings are generally available up to 12 months in advance (this may vary by property).
Can I cancel or change my reservation?
Yes, cancellation and modification policies depend on the property and rate you select. Full details are provided during booking.
Is there a minimum or maximum stay?
All properties have a minimum stay requirement of 3 nights. For booking longer than a month please contact reservations@velurastays.co.uk
Can I request early check-in or late check-out?
Yes, subject to availability. Please let us know in advance and we’ll do our best to accommodate but this may incur additional fees.
What’s the process once I make a booking?
You’ll receive a confirmation email with your reservation details, check-in instructions, and any additional information you may need for your stay.
Can I book multiple properties at once?
Yes, you can. Please contact us directly if you’d like to reserve several properties together, especially for group stays, events or corporate groups.
Payments & Pricing
How much does a night stay cost?
Rates vary by property, season, and dates. You’ll see the exact nightly rate when you search your chosen dates.
Do prices vary by season or day?
Yes, weekends, holidays, and peak seasons may be higher than mid-week or off-season dates.
What’s included in the price?
The nightly rate covers the entire home/apartment, standard utilities, and listed amenities. Any extras will be clearly shown before you book.
Do you charge a cleaning or service fee?
All stays include a one-time cleaning fee that’s shown at checkout, no hidden surprises. If you book an extended stay and want to have a cleaner come more than once we can arrange this for you but at an extra cost.
What payment methods do you accept?
We accept all major credit and debit cards, and we’re adding convenient options like Apple Pay and PayPal. If you need another method for a longer stay just let us know and we’ll do our best to accommodate
Do you offer discounts for long-term stays?
Yes, weekly and monthly discounts are often available, enter your dates to see the reduced rate.
Is there a deposit required?
All bookings require a refundable security deposit. The amount and refund timeline will be displayed before payment.
Are there any hidden charges?
No. All taxes and fees are shown before you confirm.
Can I get a refund?
Refunds follow the cancellation policy chosen at booking.
Amenities & Property Features
Do your properties have Wi-Fi?
All homes include free high-speed Wi-Fi.
Are the kitchens fully equipped?
Yes we have all amenities, stove, oven, fridge, cookware, and basics.
Is there free parking available?
All of our apartments and properties differ and not all include free parking, but this information will be included under each property you wish to book.
Are towels and bedding provided?
Fresh linens and towels are provided.
Are the properties air-conditioned/heated?
Yes, climate-controlled for comfort year-round.
Is there a washing machine or dryer?
Available in most properties or in-building.
Are your stays pet-friendly?
Select properties welcome pets but this will be displayed under each property.
Do you have baby/child-friendly properties?
Yes! Many properties provide cribs/highchairs on request.
Support & Emergencies
Who do I contact if there’s a problem during my stay?
Contact our 24/7 guest support number (provided after booking).
What should I do if I lose my key?
Call the support line for a replacement or remote entry reset.
What if something breaks or stops working?
Report it immediately, we’ll dispatch maintenance.
What if something breaks or stops working?
Report it immediately, we’ll dispatch maintenance.
Is there an emergency contact number?
24/7 number provided in your confirmation email.
Policies
What is your cancellation policy?
This is clearly stated under each booking.
Can I bring additional guests?
Only the number confirmed in your reservation may stay unless pre-approved. We have CCTV and you will be charged if we see guests bringing more than the number agreed in the reservation.
Do you allow parties or events?
No, we don’t allow any form of parties or events this is strictly prohibited.
What’s your smoking policy?
All properties are smoke-free indoors. If we can see this has been breached you will be charged.
Are ID checks or deposits required?
Yes we require to see all ID before arrival and we hold a damage security deposit which is released once the property has been inspected.
For Business / Corporate Guests
Do you offer corporate rates?
Corporate rates and monthly packages available, ask for a custom quote on this email (..)
Do you accommodate long stays for relocations?
Yes we are quite flexible. Please reach out to our team on enquiries@velurastays.co.uk
Do you have quiet, work-friendly spaces?
Yes many of our properties are quiet and work friendly.
Partnership / Landlord Questions
Partnership / Landlord Questions
- How do I list my property with Velura?
- Do you work with landlords or developers?
- Can I become a partner?
- Do you manage properties on behalf of owners?
For all these questions say – email partnerships@velurastays.co.uk for more information and our team will reach out to you
Before/After Stay
Will I receive check-in details by email?
Check-in instructions arrive by email and/or SMS 48 hrs before arrival.
When will I get my deposit back?
Deposits are refunded within 5-10 business days after checkout.
Can I leave a review?
Of course! We love having guests honest feedback! You will receive a review link after your stay and you can also leave it on the third party platform you booked through if this is applicable.
Can I book again for next year?
Of course. Guests can rebook anytime.
Contact & Follow-Up
How do I contact Velura?
The best way to reach us is info@velurastays.co.uk but after booking you will be given an emergency contact number
Can I follow you on Instagram/TikTok
Yes of course we would love you to! Both our platforms are @velurastays. They are also linked on the website